CAVE (Computer Audio/Video Education)— Student Run Helpdesk

If a student or member of the Faculty/Staff has computer questions or problems, she or he visits the CAVE Helpdesk. Students in the Upper School IT Internship course staff the Helpdesk, supported by the Technology Department staff. Student interns, or “CAVE girls,” are trained in the care and repair of desktop and laptop computers, printers, projection devices, and some network configurations. They are certified as Toshiba Portege Portables technicians and perform hardware and software troubleshooting, maintenance, repairs, and upgrades. As IT interns serve students, faculty, and staff, they grow in technical skills and also in their abilities to communicate, collaborate, and problem solve—all characteristics and skills that will benefit them in their college lives and beyond.

Junior CAVE interns are seventh- and eighth-grade student leaders who identify needs for technology help in the Middle School and then design and offer classes to meet those needs. They also manage the Middle School LCD kiosk and tinker tables, perform monthly maintenance checks for Middle School classrooms, and have opportunities to observe and assist Upper School IT interns.